Customer Support

The person receiving the delivery will be required to show valid forms of Identification and proof of age, for example, a valid driver's licence.

Your local store or their delivery partner will call or text to notify you when they have arrived to deliver your order. If they are unable to contact you to arrange handover of your order, the ord...

If your order is more than 2 hours late and you haven’t received any email or text alerts, please call the store directly or email us via Customer Support with your order number. A member of our te...

You can cancel your order right up until the order is ready for picking instore at no charge. If you wish to cancel your order after this time please contact the store directly, however you may be ...

Yes, you will be able to cancel your order via the website until your Cellarbrations store starts to pick your order. An email will be sent to you with confirmation of the cancellation of your orde...

Yes. You will be able to add to or remove items from your order until your local Cellarbrations begins to pick your order. Your order value may change when you add to or remove items from your shop...

Deliveries and pickup hours are dependent on the store’s operating hours. You can place order on the website 24 hours a day, 7 days a week.

You can add notes against specific items as well as adding a final note against your order for your selected store during the final checkout stage. Where possible we will always aim to follow all s...

If you change your delivery address and it is outside the delivery zone of your earlier selected local store, you will need to select a different local store for the new delivery address, if there ...

You can place an order for collection from any store offering a Click & Collect service. To see which stores you can place an order with for Click & Collect, select this as your shopping option and...